Refund Policy

At Ristorante Luca, we want to guarantee your satisfaction while ensuring clear and transparent management of your reservations and orders.

Reservation cancellations

• Any cancellation must be made at least 24 hours before the scheduled date.

• In case of late cancellation (less than 24 hours) or no-show, a flat fee or the full amount of the reservation may be charged, particularly for groups.

Takeaway orders

• Takeaway orders must be collected within the agreed time slot.

• If the order is not collected, it may be cancelled without the possibility of a refund.

Events and special services

• For events or services requiring a deposit, the deposit is non-refundable except in the event of cancellation by us.

• All refund requests must be submitted in writing and will be reviewed on a case-by-case basis.

Refunds

• Refunds, when accepted, are made via the same payment method used for the booking or order.

• Reimbursement times may vary depending on the banks or payment providers.

For any questions or complaints regarding a refund, please contact us directly.